💰 Refund & Cancellation Policy
Last Updated: 20 November 2025
This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled for paid services on CityHub92.pk. By purchasing any paid service, you agree to this policy.
1. General Refund Policy
All payments for paid services on CityHub92 are generally non-refundable, including: Business listings, Featured or highlighted listings, Subscription plans, Advertisement placements, Promotional packages, Add-ons or upgrades.
Once a paid service is activated or published, refunds are not guaranteed.
2. Limited Refund Exceptions
Refunds may be considered only in limited circumstances:
a. Duplicate Payments: If charged more than once for the same service, the duplicate amount will be refunded after verification.
b. Technical Issues: A refund may be issued if a paid service was not delivered due to a verified technical issue on our platform, and the issue cannot be resolved within 7 working days.
c. Unauthorized Transactions: If you believe a payment was made without authorization, contact us within 48 hours. All cases are subject to review and verification.
3. No Performance-Based Refunds
CityHub92 does not guarantee: leads or customer inquiries, calls/messages/bookings, website traffic, sales or conversions, search engine rankings, or business growth.
Listing performance depends on location, category, competition, user behavior, and market demand. Refunds will not be issued due to low performance or unmet expectations.
4. Listing Cancellation Policy
a. Free Listings: May be edited or removed at any time upon request.
b. Paid Listings & Subscriptions: May be canceled at any time; however, no partial or prorated refunds are provided. Services remain active until the end of the paid period.
5. Advertisement Cancellation
Direct advertisements or banner placements are considered final sales. Once approved and published, advertisements cannot be canceled, paused, or refunded. (This does not apply to automated ads served by third-party platforms such as Google AdSense.)
6. Subscription Auto-Renewal
Subscriptions renew automatically unless canceled before the renewal date. Auto-renewal can be disabled through your account or by contacting support. Payments already processed are non-refundable.
7. Refund Request Process
If your refund request qualifies, contact us at [email protected] with: Full name, Registered email, Phone number, Payment receipt/screenshot, Order ID or listing ID, Reason for refund.
Processing time: 7–14 working days (if approved).
8. Payment Disputes
Please contact CityHub92 before initiating a bank or payment gateway dispute. We will assist with transaction verification and resolution. Unverified or abusive disputes may result in temporary account or listing restrictions.
9. Policy Updates
CityHub92 reserves the right to update this policy at any time. Changes will be posted on this page with an updated revision date. Continued use of paid services indicates acceptance of the updated policy.